Customer Success Archives - Built | The Bluebeam Blog

Josh Sergent, in full U.S. Air Force combat gear, stands with two local Afghan children wearing red jackets during a patrol mission, symbolizing his service abroad before transitioning into a career in construction and customer success at Bluebeam.

From Guarding Nukes to Guarding Projects: How Bluebeam’s Josh Sergent Found Mission Beyond the Air Force

People & Project SpotlightsBy Frank Kalman

One veteran’s journey from high-stakes patrols to customer success shows how mission and teamwork never really end—they just evolve

U.S. Army veteran Jessica Haffner smiling with her brother in uniform during deployment, highlighting her military service before her career in customer success at Bluebeam.

From Fuel Convoys to Customer Success: How Jessica Haffner’s Perspective Powers Her Mission

People & Project SpotlightsBy Frank Kalman

One veteran’s journey from tactical fueling to guiding Bluebeam customers shows that service doesn’t stop when the uniform comes off